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Discussion Starter · #1 ·
All, advice please.
I’m on holiday, in Scotland, 600 miles from home. The “Fill Eura” warning came on 100 miles after I set off from home. I bought a 10L bottle but the car was full of luggage so I waited until I got here to top her up. I Topped her up today, drove about, the warnings won’t disappear. Now it’s a 250 mile warning before it won’t allow the engine to run.
Forum chat informs me that it’s most likely my Eura pump that’s dead, I’m in trouble and it’s an expensive fix. If I go to a Citroen dealer here in Scotland, will they have the parts (tank and pump) will they fit me in this week with two bank holidays, I doubt that.

I’m tempted to drive nearly 200 miles towards home fill up with diesel, then drive 400 more to home. My question is, after my 250 mile warning expires, will the engine just cut out ? Or will it just refuse to start if I stop it after the 250 miles warning has expired ?

advice please, thank you
 

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I think all you can really do at this point is call Citroen and the nearest dealer / specialist to discuss this with them and then ensure you have some kind of roadside recovery in place that ensures your vehicle is taken on to your desired destination so that you can use this if necessary.

My understanding of the issue is that the car will continue to run OK even when the countdown reaches zero, you just won't be able to restart the engine.

I appreciate you're pretty remote and choices are limited but an independent diagnostics place with the Citroen kit might be able to reset this for you to get you another ~700 miles so you can get home and handle things with a little bit less pressure.

Speak to Citroen first though, hopefully they are understanding of the situation and can come up with a suitable workaround for you so you can get home.
 

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Discussion Starter · #4 ·
Have you managed to speak to anyone about this @Cragman7 ?

I really hope you get something sorted and some peace of mind so you can enjoy your holiday.
Good morning, No not yet. Yesterday was a planned long (22k) hill walk so didn’t want to miss that and needed a day to switch off.
Back to being worried today.
My options are not good from a money, convenience, impact on family or getting to work next week point of view.

If i ring the dealer in Inverness they are hoing to have to say come here and we’ll try to diagnose the problem. What that means is if they don't have the parts and cant fix it this week (2 bank holidays) then im doomed as by the time i drive back to family, the countdown timer will be less than 50 miles and we are stuck.
My current preference is to not use the car all week, which wont be fun but at least its some sort of holiday for us. Then drive to just short of 200 miles (countdown timer gas said 250 i think) on Saturday morning, then fill the car to the brim (474 miles ish) and try to drive the last 385 miles home, hoping i don't stall and that the car doesn't switch itself off.
If i can get her home, its a better position from which to get my local Citroen dealer involved, to get a diagnosis, to wait for parts to arrive and then open a case with citroen themselves.
Up here, we haven't even got phone signal and i don't want to car stuck in Inverness, 500+ miles from home and us trying to get home, with luggage on a train .
Nightmare with few options 🙃
 

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A far from ideal situation all round and something I was hoping Citroen support might be able to help with but I'm not even that sure what they could do other than offer advice as they're unlikely to be able to do a great deal remotely.

I was thinking about this last night and it might be you can reset the count using a Diagbox / Lexia if a garage nearby has one or even another local owner that's into that kind of thing, the French Car Forum chaps might be able to help you locate someone that can assist or offer more advice about what options the diagnostics apps might offer with this, even if it's just resetting the count that's a start, obviously none of this will fix the underlying issue but the priority is getting you and your family home.


List of people with Lexia that might be able to help:


I think logging a case with Citroen is going to be needed anyway so a call to them today (0800 0939393) to discuss this now won't do any harm, let them know the symptoms and tell them you believe it's liek other cases you've read about where the AdBlue tank needs replacement. At least then once you do get to a dealership nearer home the case is already open and hopefully they can do the fix with Citroen managing it and covering costs.

If you can't get plugged in to a diagnostics anywhere then your plan to fill to the brim and try and make it back seems like the only option really, as said before some kind of basic breakdown cover with onward travel might be worth the investment just for peace of mind and it's much cheaper to take out in advance than it is to do it from the hard shoulder.

All the best!
 

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Discussion Starter · #6 ·
A far from ideal situation all round and something I was hoping Citroen support might be able to help with but I'm not even that sure what they could do other than offer advice as they're unlikely to be able to do a great deal remotely.

I was thinking about this last night and it might be you can reset the count using a Diagbox / Lexia if a garage nearby has one or even another local owner that's into that kind of thing, the French Car Forum chaps might be able to help you locate someone that can assist or offer more advice about what options the diagnostics apps might offer with this, even if it's just resetting the count that's a start, obviously none of this will fix the underlying issue but the priority is getting you and your family home.


List of people with Lexia that might be able to help:


I think logging a case with Citroen is going to be needed anyway so a call to them today (0800 0939393) to discuss this now won't do any harm, let them know the symptoms and tell them you believe it's liek other cases you've read about where the AdBlue tank needs replacement. At least then once you do get to a dealership nearer home the case is already open and hopefully they can do the fix with Citroen managing it and covering costs.

If you can't get plugged in to a diagnostics anywhere then your plan to fill to the brim and try and make it back seems like the only option really, as said before some kind of basic breakdown cover with onward travel might be worth the investment just for peace of mind and it's much cheaper to take out in advance than it is to do it from the hard shoulder.

All the best!
Hi,
yes I’ve got breakdown cover with recovery in case after the countdown clock runs out, there are issues 😵‍💫
I’m a bit reluctant to call Citroen just yet as I’ve read several case where they won’t get involved or open a case until the car has been on the Dealers diagnostic machine. I don’t want to refuse to take it to the dealer 95 miles away as they might take offence. I’ll be happier once it’s all around my home town and local dealer. Plus I can walk away from the local dealer leaving the car with them for a week or more. Can’t do that at a dealer 500 miles from home 🙃😉😜
 

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Good luck with it all, please keep us updated with how you get on, you won't be the last one to go through this :(
 

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Scotland huh, ain't it fun when you car goes tits up in the rainclouds.

If you disconnect the Speedo wire it can't tell it to not start, or keep the engine running, it can't stop can it (edit... no fuc&in way) only cost about £450 to remove the software that controls this green bean shi7e. No more countdown conundrum, non starting issues, visits to Citroen (there are other countless other dealers who can mug you) and you can drive it, mot it (if you have a pre 2018 plate) still get free road fund.

As the amount of 'NO²' the turbo diesel puts out is pretty much unchanged. This will get you anywhere on the UK. And you can sell it (don't tell the next owner or dealer what has been done).

Without any worry about damaging the planet (mother nature don't care) if you consider how much uncontrolled industry's are allowed legally to pollute everything everywhere.


And so you can empty the adiglue down a rain drain. As it's only goat piss (Earwax-Ammonia).
 

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Discussion Starter · #10 ·
Did you make it home OK @Cragman7 or are you still on holiday?
Hi, Yes we made it home. Drove 180 miles until we had about 30 left on the countdown, then filled her to the brim and drove home. When the countdown elapsed I had a screen full of warnings but no issues, engine carried on running no problem. Got home, left engine running, dumped all the luggage and drove straight to Citroen and left the car there. They still haven't got her on the diagnostic machine though as they were fully booked this week. I'm still waiting for feedback on the issue.

Fingers firmly crossed
 

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Glad you got back OK and managed to get the car to Citroen, hopefully they can diagnose and get you back up and running with minimal fuss and cost!
 
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