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If you are reading this, chances are you've got problem with your UREA ad Blue tank.. I stumbled across this platform myself in search of a possible solution to my car ad blue tank problem. Have a 65 plate 1.6 eHDi auto with 73000 miles, that start to show the emissions control fault with the range counter before no start. Took the car to the the dealer for diagnostic which cost £118 and turns out to be a problem with the UREA tank which needs to be replaced with a new one and quoted me around £1300 to fix including labour. Equipped with information already gathered from this platform, thank you very much, I contacted Citroen directly on (0800 0939393) and opened a case with them. I must say that Citroen was very helpful and understanding. Long story short, they agreed to pay towards the cost of the new tank only and I will have to bear the rest as we'll as the cost of labour. That was more than enough for me. So my car was fixed with Citroen helping out with part cost of a new tank. The whole process took around 2 weeks. So my gratitude to everyone who has taken the time and effort to share their experiences here which has really helped and will continue to help others too who find themselves in similar situations. If your vehicle has the same UREA/ad Blue tank problem, get a diagnostic from the dealer and open a case with Citroen directly and you will sure get the assistance you require. Thank you all again. Stay well.
 

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Discussion Starter · #42 ·
I'd love to know what it is that decides is a claim gets paid in full or only partially but I'm pleased to hear you got some help with this from Citroen @kehinde.akinremi123 - thanks for taking the time to share your experience.
 

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Hello everyone!

This might be a really helpful thread to me.

I bought a 68 plate Citroen C4 Cactus 1.5 from Cazoo last August, today has c.14k miles on the clock.

I am here because I seem to need to top up my AdBlue every few weeks now, the "AdBlue won't start in 1,500 miles" comes on a lot, luckily it goes when I top it up and now I'm keeping a log as I was told I shouldn't need to top it up this much. Since I bought the car last August I think I have bought 4 or 5 10l bottles of AdBlue.

Now the car is beginning to rattle long distances, I am going to take it to Citroen to diagnose, will have to stomach the £144 diagnostic.

My question is, how often should you top up an AdBlue tank?

Is this a sign it's going to fail? Has anyone else noticed any rattling - could it be related to AdBlue?

Will be calling Citroen on the number you have helpfully given to ask same Q!
 

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Discussion Starter · #44 ·
You definitely shouldn't be using that much Adblue.

Is there any smelly white smoke coming out of the back or white residue on the exhaust tip / underside of bumper where exhaust is?

Presumably there's no sign of a leak and the well in the boot isn't sloshing with Adblue?

Citroën fixed prices on some jobs means the diagnostic should be £120 Inc VAT but some dealers, like mine, are being naughty with that so keep your eye on them.

Hopefully it's not something major like the tank but fingers crossed Citroën help you out with whatever it is, modern cars shouldn't be breaking at such low mileages if they've been reasonable well cared for.
 

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Hi all,

Was googling and found this page, my wife has a DS4 Crossback 67 plate with 51k on the clock, with what looks like this issue, It's booked in with local dealer next Tuesday, phoned Citroën, they have given me a case number, they have said to get info to them after the diagnostics has been done (price/problem), I will update when I get news.
 

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Discussion Starter · #46 ·
Hi all,

Was googling and found this page, my wife has a DS4 Crossback 67 plate with 51k on the clock, with what looks like this issue, It's booked in with local dealer next Tuesday, phoned Citroën, they have given me a case number, they have said to get info to them after the diagnostics has been done (price/problem), I will update when I get news.
Great to hear people are finding this and hopefully getting some results, keep us posted @Kris
 

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Hi everyone,
Firstly thank you so much for this post you’ve given me a bit of hope.
As a ex mechanic and hubby who is a military mechanic we know what the issue is but on further research it can only be done at Citroen (surprise surprise) anyway it’s booked in tomorrow and I’ve just told hubby not to agree to anything after diagnostics until I have spoken to Citroen on the number from this thread.
On the phone I was told it would be around £1800 and when I asked about warranty was told only if it had Citroen servicing (not cost effective with a mechanic as a hubby) (and the fact they don’t service the adblue system anyway 😅) anyway first thing after the diagnostics I will be calling as I know it’s a known fault on the Citroen c4 grand Picasso 65 plate and it’s only done 60000. All fingers and toes crossed as £1800 is not something I have just sat around 😩.
Will update you all tomorrow but still a massive thank you even if we are not successful at least I have something to try. So glad I trawled the online posts again tonight.
Much love xx
 

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7 year old 64 plate cactus, 65k miles. Engine fault, service light, emissions fault, flashing urea light yesterday, range limited - all the classic adblue pump symptoms.

Local garage diagnostics today £85, spoke to Citroen U.K., sympathetic but noncommittal until repeat diagnostics (repeat £) and report from local dealer. Apparently contribution to costs dependant on age, mileage and service history.

Local dealer contacted, not interested in copy of local garage diagnostics, they ‘need’ to do their own. It’s in tomorrow.

Local garage did last service in covid which didn’t touch ad blue but according to Citroen dealer will count against me for contributing to costs as doesn’t show brand loyalty.

Deep breath, watch this space…
 

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Discussion Starter · #51 ·
Thanks for this @MrBarnstormer - I've updated my original post and steered people towards the Citroen diagnostic route as you're not the first person to say Citroen have insisted on doing their own £120 one rather than accepting a report from a specialist that has drawn the same conclusions they will. It's frustrating and a bit of a gamble but hopefully the £120 will be covered by Citroen in the event of a successful claim whereas the cost of an independent diagnostic test wouldn't be.

I had zero brand loyalty and they went ahead with my claim in full so push back if they try that on with you - ours was bought 2nd hand from a non-Citroen garage, had full history but at local indy places and only ever went to Citroen for the Adblue cap / exhaust bracket work under warranty. Having them carry out the Adblue work reminded me why I avoided them in the first place to be honest, it was pretty stressful.

Keep us all posted, all instances of these claims help others to build up a case against them when they try themselves.
 

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Hi all

I am hoping you can help! We have a Citroen C4 Catus that has the adblue issue and needs a tank replacement, which citroen dealership are quoting £1834 for. Our car is a 66 plate and has done just over 70,000. We have been told by main citroen that they have put the numbers into their computer and we do not qualify for any help with paying for this replacement! They will match any discount the garage give us, but they won't give any discount at all. Citoren have said we can't even escalate it! They advise if we are not happy to go to the ombudsman!

Has anyone else had a similar mileage and age car repair honored by Citroen please? All help appreciated!!!! Thanks
 

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Discussion Starter · #53 ·
Sorry to read this.

Have the dealership provided any breakdown of those costs and have Citroën said why you don't qualify for any help? It seems very harsh.

It should be approx 2 hours labour, plus tank and Adblue plus initial diagnostic check - the tank can be bought cheaper than Citroën's inflated prices and they know this as they can discount it themselves so it seems like they're just trying it on with people :(

Citroën need to apply a standard response to this unless someone has been willfully destructive or neglected the car for 200,000 miles, Adblue systems aren't consumables!

Watchdog / Which or some of the motoring press need to pick this up.
 
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