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Hi @thetapeworm,

I did a quick online search last night for potential parts (AdBlue tank) and they are much cheaper than any quote I've had although I do understand that our local garages need to make a living.
Like in some other post in this thread what I don't comprehend is that Citroen is insisting on doing their own diagnostics when that part is already done.

The bottom line in the end: The car has to go as this problem will re-occur and then what? Even if Citroen is covering the costs this time around it doesn't mean they will next time.
 

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Discussion Starter · #62 ·
Hi @thetapeworm,

I did a quick online search last night for potential parts (AdBlue tank) and they are much cheaper than any quote I've had although I do understand that our local garages need to make a living.
Like in some other post in this thread what I don't comprehend is that Citroen is insisting on doing their own diagnostics when that part is already done.

The bottom line in the end: The car has to go as this problem will re-occur and then what? Even if Citroen is covering the costs this time around it doesn't mean they will next time.
It certainly knocks your confidence in the brand but from what I can gather the newer part has been modified and the mass of people reporting issues of this nature all seem to have older vehicles... but maybe all the new failures are on their way.

I agree regarding the diagnostics, my local independent even offered to provide a report to Citroen to outline all they've found but it's very "computer says no" I guess and they have to follow their own, £120 a go, process before they can move to the next step.

More than happy for local garages to make a living too but not when it involves main dealers selling their own parts for twice as much as a little Mini / Saab specialist can sell them for and still make a profit.

Given the price of diesel and issues like this I think a lot of people will be going in other directions, I just hope they wait until I've taken the decision to move on to something else :)
 

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Ok, so after my adblue temperature sensor failure and subsequent stand off with Citroen U.K. their final offer was 42% discount on parts and 10% (?!) on labour. Despite threatening to engage the motoring ombudsman, pointing out Citroen’s take on sustainability is questionable and asking if any other customers have taken legal action they stood firm but did ask what I considered a reasonable contribution from me was. I spoke to my local garage who had done the initial (rejected) diagnosis and they agreed a reasonable price for sensor replacement with 1.5hrs labour (from their guide) would be £300. Citroen didn’t even comment on this suggestion and said the issue can be referred to the motoring ombudsman. Which it will.

Meantime Howard’s of Taunton (mentioned above another poster) have been sympathetic and patient with the car at theirs for 3 weeks. My bill is £908 not sure if that includes their second diagnostics.

Work is being done and I’m writing to the motoring ombudsman.

I’ll then be selling the car…
 

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Discussion Starter · #64 ·
That's frustrating to hear @MrBarnstormer and I'm sorry you haven't received the same levels of assistance as others, the temp sensor failure is no doubt yet other potential issue with these poorly designed tanks others are going to suffer :(

I'm hopefully those looking to sell can use the replacement of this part as a selling tool and maybe ask for a little more over identical cars that haven't had a replacement and claw back a little more of the cost that way.

If I can offer any help with your escalation to the ombudsmen let me know or you want to take any part of this post please do so.
 

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Ok, so after my adblue temperature sensor failure and subsequent stand off with Citroen U.K. their final offer was 42% discount on parts and 10% (?!) on labour. Despite threatening to engage the motoring ombudsman, pointing out Citroen’s take on sustainability is questionable and asking if any other customers have taken legal action they stood firm but did ask what I considered a reasonable contribution from me was. I spoke to my local garage who had done the initial (rejected) diagnosis and they agreed a reasonable price for sensor replacement with 1.5hrs labour (from their guide) would be £300. Citroen didn’t even comment on this suggestion and said the issue can be referred to the motoring ombudsman. Which it will.

Meantime Howard’s of Taunton (mentioned above another poster) have been sympathetic and patient with the car at theirs for 3 weeks. My bill is £908 not sure if that includes their second diagnostics.

Work is being done and I’m writing to the motoring ombudsman.

I’ll then be selling the car…
Oh boy, that sucks!!!

An Update on my front:
I have been busy talking and emailing with Citroen after Howards (Taunton) came back with an estimate!
Interestingly they were unable to find the sensor fault in the AdBlue tank (They think it was erased from a previous diagnostics by another local garage) but found two other problems:

  1. UREA AND ENGINE MANAGEMENT LIGHT ON, ENGINE ECUSHOWING FAULTS WITH ADDITIVE PUMP FAULTS. NEW ADDITIVE TANK PUMP UNIT REQUIRED ( ALONG WITH 1 LITRE TOP UP)NO UREA RELATED FAULTS IN ECU EVEN THOUGH WARNING ON DASH. This lack of UREA fault codes could be due to the previous garage erasing them.
2. UREA INJECTOR LEAKING EXTERNAL OF EXHAUST SYSTEM AND INTERNAL TO EXHAUST SYSTEM. NEW UREA INJECTOR REQUIRED. This will need rectifying before any further UREA tests.

The first repair is £402.96, and the second is £254.20 with no mention of the labour cost and/or VAT.

When Howards rang me I was busy running errands (so I asked them to kindly put that in an email) - and it was only when I finished the phone call that it dawned on me that I am pretty sure I've had the additive tank pump replace before.
SO I rung Howards back and they confirm that the pump which was replaced in 2019 is now at least partially the culprit again. Luckily it was in time for the Service Adviser to put that in the same email.

I have then send a strongly worded email (rising cost of living, NHS worker relying on the car due to covering multiple hospitals, child care commitments etc., losing confidence in the Citroen brand) and awaiting a response as this was on Friday late afternoon.

The car is currently with Howards and they are happy to keep it until I have an answer from Citroen.

What is bugging me that is was insinuated in the phone call with Howards that the sensor still might be an issue but they can't be for sure as the fault codes most like had been erased by a previous diagnostic run.

In any case once everything is sorted - one way or another - the car has to go as problem are only mounting up as the car gets older.
 

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Discussion Starter · #66 ·
It's pretty shocking to hear you've been through this before @jadoube78 - hopefully Citroen get back to you with good news and the system is able to release some suitable diagnostic info, I thought the historical stuff would still be stored even if the fault is cleared if I'm honest.

That second fault sounds familiar - are you (or were you) seeing white "smoke" out of the exhaust and is there any white residue on the underside of the rear bumper / in the exhaust tip?

Oddly ours was doing this for a few days and then when we put diesel in again it stopped... then the tank failed and the countdown started a week or so later (with the updated cap just fitted). My thoughts were that the UREA injector was either stuck open or the system was so broken that it was just telling the pump to run constantly. It would be nice to think they might change the tank first and then see if the other issue magically disappears.
 

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I’ve been following this thread with interest. I don’t drive a Cactus, but my ‘65 Grand C4 Picasso has the same problem. Citroen initially offered to pay 25% of the £1377.59 cost for a new Ad-Blue tank. After emailing the CEO of Citroen that has now been increased to 67%. I’m not sure where they pluck their numbers from.
 

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Discussion Starter · #68 ·
I’ve been following this thread with interest. I don’t drive a Cactus, but my ‘65 Grand C4 Picasso has the same problem. Citroen initially offered to pay 25% of the £1377.59 cost for a new Ad-Blue tank. After emailing the CEO of Citroen that has now been increased to 67%. I’m not sure where they pluck their numbers from.
It does seem like a bit of a lottery depending on who handles your case but it's shameful that they're trying to offer such little assistance to some when it's clearly an known issue with a poorly designed part - I get it on a 300,000 mile taxi, things expire over time and that's to be expected, but so many of these are failing on relatively new cars with lower than average mileages, they need to pull their socks up.

Even 67% isn't ideal but I guess it's better than nothing or 25% at least :(
 

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Car collected from Taunton Citroen yesterday, bill for repeat diagnostics, tank & labour was £890.
All for the failure of a temperature sensor. About a sixth of the value of the car.
I’d asked for the removed tank pumps etc to be retained for my future use when something else fails but it’s been sent to Citroen U.K. under warranty conditions. So I’ll be asking them for it back…
Seriously unimpressed with Citroen U.K. and will be contacting the Motoring ombudsman.
 

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Discussion Starter · #70 ·
Sorry to read this, that's a chunk of money nobody wants to he spending on things that should be broken :(

Even as a used and faulty part there's value in your old bits so I hope you get them back and they don't gob you off with excuses or just give yiu random bits from the scrap skip.

Again if I can help with anything for your ombudsman discussions please let me know.
 

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Sorry to read this, that's a chunk of money nobody wants to he spending on things that should be broken :(

Even as a used and faulty part there's value in your old bits so I hope you get them back and they don't gob you off with excuses or just give yiu random bits from the scrap skip.

Again if I can help with anything for your ombudsman discussions please let me know.
Thanks. How can you assist? Similar issue? Legal expertise? Sorry don’t known your background
 

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Discussion Starter · #72 ·
Thanks. How can you assist? Similar issue? Legal expertise? Sorry don’t known your background
I'm just another owner that went through similar and had the delight of the stress of battling with my main dealer over a near £2000 quote for the work (and lots of add-ons I didn't need) doing - I started this post to try and raise awareness of Citroen potentially being able to assist and have it show up in Google results to try and help others affected. I can't do much but if you just need additional voices to make them aware this isn't an isolated issue I'm happy to lend my support.
 

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TL: DR Summary: if you've stumbled across this chances are you've got the UREA warning, fault messages and a countdown to the car not starting, chances are you need a new UREA tank, it's very expensive but contacting Citroen directly (0800 0939393) might result in it being replaced with a new updated part for zero cost as they are fully aware of this issue but not actively recalling it because it's not a safety thing.

------------------------------------------------------

The longer tale...

As you may have read on here already we had an issue with our 2016 BlueHDi 100 equipped car recently, I just wanted to document what happened and where we've ended up in the hope it helps people searching for the same thing in the future in the hope it saves them some stress / money.

Back in December the car suddenly decided to "smoke", a closer check revealed that it was actually "steam" but more interestingly it had a strong UREA smell, I surmised that the AdBlue injector was open and pouring AdBlue into the exhaust, the smell and white residue around the exhaust tip and bumper seemed to support this.

I called Citroen to discuss this and at the same time asked if there were any pending recalls for our car as servicing etc had been done outside of the network - they confirmed there was a job outstanding to replace a CAT bracket and another to replace the AdBlue cap with a newer vented one. I booked the car in for the "smoke" checking over and the other bits doing.

On picking the car up I didn't get charged and no issues were detected, the warranty work was carried out. As I followed in my car I saw the "smoke" again. Citroen hadn't looked at it at all.

So the next day we put diesel in, the smoke stopped and never came back - odd right?


Three weeks later, car loaded up with family and luggage we headed south for a 600 mile round trip for New Year, 30 miles in and the displays lit up... "Engine Fault: Have the vehicle repaired", "Emissions fault: starting prevented in 700 miles", the UREA light was flashing, the engine warning light on and the "SERVICE" indicator lit up permanently. Breakdown cover in place I decided to carry on with the thought that it was just the AdBlue tank playing up, we needed 600 miles, we had 700 in the bag. The car felt fine, performance was normal, economy as good as always.

I tried to book in with a Citroen dealership in Surrey, they never got back to me so we headed back up home and booked in at the one here in Yorkshire on the basis they would carry out a £144 diagnostics check and then tell me what needed doing.

(* I now know that Citroen Fixed Price Repairs quote diagnostics as £120 inc VAT and labour so watch out for this *)

In the meantime I pulled the codes I could with a reader and the Torque app, my FAP app wouldn't work for some reason - P20EE, P16EA and P208E error codes came up.

P20EE: Depollution of the deNOx system: Emission control ineffective.
P16EA: Depollution of the deNOx system: Excess emission of ammonia.
P208E: DeNOx system circuit: Detection of a blockage.

None of these are really that conclusive and rely on further checks, ideally with the support of Citroen Technical Service Bulletins to guide you, something I obviously didn't have.

So the car went in to Citroen and they came back with a request for another £144 for more diagnostics, it seems the tech hadn't bothered to warm the car so when he put it on their machine cold it said it needed to be up to temp, they expected me to cover this.

They also suggested I should pay...

1. £199 because they couldn't find the service book in the car and it would therefore need a service (it's not in for a service, the book is in the car though, just not out, it's been serviced).

3. £48 for a tyre inflation kit as ours is out of date.

4. £59 to change brake fluid despite levels being fine and it being done recently because "Citroën recommend its changed every 2 years".

5. £155 to investigate oil on the gearbox (at the last service they kinked the seal on the oil filter and it leaked a bit).

And a number I forget for a couple of other things like replacing 50% worn brake pads, it was £738.80 of work and that's still just to diagnose and replace things that didn't need doing and not to fix the thing it went in for.

I declined the "extras" but, much as it pained me, authorised the extra diagnostics because I was already £144 in.

I called Citroen UK at this point (0800 0939393) and opened a case with them about the "extras" they had tried to include and the way the diagnostics had doubled in cost, they listened and logged it for me on the basis I could update them later.

The dealer carried out the extra diagnostics then came back with the news - £1995 for a new AdBlue tank, the diagnostics and 2.5 hours labour to fit it. I was a bit shocked as I'd already read up on how much others had paid for the same and this was a lot more than any other prices I'd seen. They came down to £1750 as a token gesture but I was still not too impressed and told them to hang on to to the car so I could work some things out.

So I called Citroen back with this and the moment I mentioned a full tank replacement they said "we get a lot of those and usually cover the cost, let me assign this to a handler" - and they did this. And 4 days later they confirmed they'd cover the full cost of a new tank.

It took a while for this to get through to the dealer but 2 weeks and a day after first dropping off the car we got it back with a new updated AdBlue tank, fully fitted, with no charge for anything, not even the diagnostics.

Now the annoying thing is that the service chap at the garage said they know all about this, they know Citroen will usually try to cover the cost (even if the car hasn't been looked after by them) but, as dealers and not Citroen they can't tell customers because it would seem like they were generating their own easy to come by work. This doesn't seem right but apparently that's how it is and it's kind of understandable when you think about it.

So if you've made it this far here's my summary if you have AdBlue issues similar to this or just have a BlueHDi 100 car that was made before 2018/19 when I think they changed the cap.

1. Speak to your dealer and get the new cap fitted if you don't already have one - this supposedly vents excess pressure which is apparently causing the injector and sensor in the tank to fail prematurely. Now I reckon they'll fail earlier than they should anyway at some point but this might buy you some time or hopefully stop it happening.

2. Take out an extended warranty if it's not too expensive.

3. If you already have issues with AdBlue warnings etc (not just to top up obviously) then raise a case with Citroen themselves (0800 0939393)

4. Get diagnostics done to confirm the issue is with the tank and that it needs replacing with one of the newer improved ones - this might not need to be at Citroen if you have a good independent diagnostics place with Citroen kit that you can use but if you want to go on and raise a case with Citroen it's highly likely they'll insist on diagnostics from one of their main dealers rather than an independent.

5. Supply Citroen with all the facts and ask if they will cover the cost or contribute towards them.

6. Worst case don't pay full price for the part from Citroen - the invoice I have indicates the £1000 I was quoted is inflated and they can get them for £750 but bizarrely a Saab / Mini specialist I've used before called Neos Brothers is currently selling them brand new, OEM parts that are the latest type, for around £650 or a little more on eBay. Other suppliers may also have them - the part number seems to be 9818703780 and the same part seems to fit the 1.6 HDI 70, 95, 90, 92, 110 as well as the BlueHDi 75, 100, 110, 120 and many others like the 1.4 HDi but check this obviously.

Fitting should take 2 hours or so.

Sorry this is a long ramble but I'm hoping the 100s of people that seem to be searching for help with these issues find this and get the support from Citroen I did, maybe Citroen / Peugeot will eventually do the right thing and issue a proper recall for this and replace all the tanks before these cars get to an age where the tank costs as much as the car is worth.

Really interested to hear from anyone else with experience to add around this issue, anyone with better knowledge of all of this as I'm new to it all, Cactus owners or otherwise, so please add your thoughts if you have a moment.


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Hi everyone, I found this site whilst looking for info on the same fault warning that has appeared on my 2018 2l C4 SpaceTourer, with 28,700 miles on the clock. I'm endebted to thetapeworm for putting such an informative message up and I'm very hopeful that this info will aid my case, when my local Citroen dealer checks the car, next Monday.

The 1500-mile refill warning came on a week, or two ago, but I've been really tied up during the past two weeks and so I put the refill on the back burner. Last Saturday, whilst travelling 40 miles down the M5 an orange message came up saying “Engine fault: Repair needed”. This was immediately followed by another amber warning saying “AdBlue Emissions fault: Starting impossible in 1300 miles”. A flashing AdBlue message, at the top right of the display panel, accompanied this. Over the next 20 miles this message jumped from 1300, down to 700 miles and after a further 150 miles, now shows 500 miles left.

Yesterday afternoon I put 10l of AdBlue fluid into the car and then started it up to see if, as expected, the messages had gone, only to find that there was no difference. I also took the car for a short, fast journey, but this made no difference and all of the error messages continued to show, along with the 500 miles left before the car won't start. That's when I started searching and reading and discovered that I have probably got a problem!

Unlike the treads above, the information I initially found, on the French Car Forum site, gave some comfort to find that Citroen have apparently extended the warranty for this known fault to 5 years/93,000 miles, but owners on that site were only offered the replacement parts for free, not the labour, or associated investigative work. That they appear to have accepted full responsibility for the costs associated with repairing the vehicles on this site is very encouraging and, I hope, will also apply to me. Budgen, the Citroen dealer in my town, Telford, has told me that they have never heard of any problems with the AdBlue tank fitted to PSA cars and told me that they will charge me a non-refundable charge of £130 for a diagnostic test. I did suggest that in the event of the tank being the problem this should be refunded, but they were not keen! I now intend to phone Citroen tomorrow and try to open a case for my car and I will also print off and take in evidence from this site and others, to back up my case, if necessary.

Thanks, once again, for all of your really useful threads, Paul.
 

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Hi they are saying as my car is out of warranty I am liable for the cost of 520 pound they will pay only 67 percent did you also have this problem my car is a Citroen cactus c4 2016
 

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Discussion Starter · #75 ·
Hi they are saying as my car is out of warranty I am liable for the cost of 520 pound they will pay only 67 percent did you also have this problem my car is a Citroen cactus c4 2016
Hi, unfortunately it seems to have turned into a bit of a lottery with Citroen as the claims have been submitted to them, some report full costs being covered, others none at all, some 10%, 25%, 45% and then this 67% figure seems to be the latest, @MrsBizzleBeard above was offered that.

I was incredibly lucky (and it seems others were too) in that they covered the whole cost but it seems like they've realised the enormity of the issue now and have reduced things in a bid to try and save money :(
 

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Hi, I'm new to the forum after just suffering a failed pump on my cactus.
The car is currently being repaired at Sportif Citroen Aylesbury at a cost of £1300!
Would someone be kind enough to let me know where I can write to Citroen regarding this matter please?
Thanks in advance
Adam
 

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Hi, I'm new to the forum after just suffering a failed pump on my cactus.
The car is currently being repaired at Sportif Citroen Aylesbury at a cost of £1300!
Would someone be kind enough to let me know where I can write to Citroen regarding this matter please?
Thanks in advance
Adam
Hi @addman100 ,

Sorry to hear you have a problem with the failed pump.
You have to ring the Citroen "hotline" (0800 093 9393) and open a case with them and make a strong case.
 

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TL: DR Summary: if you've stumbled across this chances are you've got the UREA warning, fault messages and a countdown to the car not starting, chances are you need a new UREA tank, it's very expensive but contacting Citroen directly (0800 0939393) might result in it being replaced with a new updated part for zero cost as they are fully aware of this issue but not actively recalling it because it's not a safety thing.

------------------------------------------------------

The longer tale...

As you may have read on here already we had an issue with our 2016 BlueHDi 100 equipped car recently, I just wanted to document what happened and where we've ended up in the hope it helps people searching for the same thing in the future in the hope it saves them some stress / money.

Back in December the car suddenly decided to "smoke", a closer check revealed that it was actually "steam" but more interestingly it had a strong UREA smell, I surmised that the AdBlue injector was open and pouring AdBlue into the exhaust, the smell and white residue around the exhaust tip and bumper seemed to support this.

I called Citroen to discuss this and at the same time asked if there were any pending recalls for our car as servicing etc had been done outside of the network - they confirmed there was a job outstanding to replace a CAT bracket and another to replace the AdBlue cap with a newer vented one. I booked the car in for the "smoke" checking over and the other bits doing.

On picking the car up I didn't get charged and no issues were detected, the warranty work was carried out. As I followed in my car I saw the "smoke" again. Citroen hadn't looked at it at all.

So the next day we put diesel in, the smoke stopped and never came back - odd right?


Three weeks later, car loaded up with family and luggage we headed south for a 600 mile round trip for New Year, 30 miles in and the displays lit up... "Engine Fault: Have the vehicle repaired", "Emissions fault: starting prevented in 700 miles", the UREA light was flashing, the engine warning light on and the "SERVICE" indicator lit up permanently. Breakdown cover in place I decided to carry on with the thought that it was just the AdBlue tank playing up, we needed 600 miles, we had 700 in the bag. The car felt fine, performance was normal, economy as good as always.

I tried to book in with a Citroen dealership in Surrey, they never got back to me so we headed back up home and booked in at the one here in Yorkshire on the basis they would carry out a £144 diagnostics check and then tell me what needed doing.

(* I now know that Citroen Fixed Price Repairs quote diagnostics as £120 inc VAT and labour so watch out for this *)

In the meantime I pulled the codes I could with a reader and the Torque app, my FAP app wouldn't work for some reason - P20EE, P16EA and P208E error codes came up.

P20EE: Depollution of the deNOx system: Emission control ineffective.
P16EA: Depollution of the deNOx system: Excess emission of ammonia.
P208E: DeNOx system circuit: Detection of a blockage.

None of these are really that conclusive and rely on further checks, ideally with the support of Citroen Technical Service Bulletins to guide you, something I obviously didn't have.

So the car went in to Citroen and they came back with a request for another £144 for more diagnostics, it seems the tech hadn't bothered to warm the car so when he put it on their machine cold it said it needed to be up to temp, they expected me to cover this.

They also suggested I should pay...

1. £199 because they couldn't find the service book in the car and it would therefore need a service (it's not in for a service, the book is in the car though, just not out, it's been serviced).

3. £48 for a tyre inflation kit as ours is out of date.

4. £59 to change brake fluid despite levels being fine and it being done recently because "Citroën recommend its changed every 2 years".

5. £155 to investigate oil on the gearbox (at the last service they kinked the seal on the oil filter and it leaked a bit).

And a number I forget for a couple of other things like replacing 50% worn brake pads, it was £738.80 of work and that's still just to diagnose and replace things that didn't need doing and not to fix the thing it went in for.

I declined the "extras" but, much as it pained me, authorised the extra diagnostics because I was already £144 in.

I called Citroen UK at this point (0800 0939393) and opened a case with them about the "extras" they had tried to include and the way the diagnostics had doubled in cost, they listened and logged it for me on the basis I could update them later.

The dealer carried out the extra diagnostics then came back with the news - £1995 for a new AdBlue tank, the diagnostics and 2.5 hours labour to fit it. I was a bit shocked as I'd already read up on how much others had paid for the same and this was a lot more than any other prices I'd seen. They came down to £1750 as a token gesture but I was still not too impressed and told them to hang on to to the car so I could work some things out.

So I called Citroen back with this and the moment I mentioned a full tank replacement they said "we get a lot of those and usually cover the cost, let me assign this to a handler" - and they did this. And 4 days later they confirmed they'd cover the full cost of a new tank.

It took a while for this to get through to the dealer but 2 weeks and a day after first dropping off the car we got it back with a new updated AdBlue tank, fully fitted, with no charge for anything, not even the diagnostics.

Now the annoying thing is that the service chap at the garage said they know all about this, they know Citroen will usually try to cover the cost (even if the car hasn't been looked after by them) but, as dealers and not Citroen they can't tell customers because it would seem like they were generating their own easy to come by work. This doesn't seem right but apparently that's how it is and it's kind of understandable when you think about it.

So if you've made it this far here's my summary if you have AdBlue issues similar to this or just have a BlueHDi 100 car that was made before 2018/19 when I think they changed the cap.

1. Speak to your dealer and get the new cap fitted if you don't already have one - this supposedly vents excess pressure which is apparently causing the injector and sensor in the tank to fail prematurely. Now I reckon they'll fail earlier than they should anyway at some point but this might buy you some time or hopefully stop it happening.

2. Take out an extended warranty if it's not too expensive.

3. If you already have issues with AdBlue warnings etc (not just to top up obviously) then raise a case with Citroen themselves (0800 0939393)

4. Get diagnostics done to confirm the issue is with the tank and that it needs replacing with one of the newer improved ones - this might not need to be at Citroen if you have a good independent diagnostics place with Citroen kit that you can use but if you want to go on and raise a case with Citroen it's highly likely they'll insist on diagnostics from one of their main dealers rather than an independent.

5. Supply Citroen with all the facts and ask if they will cover the cost or contribute towards them.

6. Worst case don't pay full price for the part from Citroen - the invoice I have indicates the £1000 I was quoted is inflated and they can get them for £750 but bizarrely a Saab / Mini specialist I've used before called Neos Brothers is currently selling them brand new, OEM parts that are the latest type, for around £650 or a little more on eBay. Other suppliers may also have them - the part number seems to be 9818703780 and the same part seems to fit the 1.6 HDI 70, 95, 90, 92, 110 as well as the BlueHDi 75, 100, 110, 120 and many others like the 1.4 HDi but check this obviously.

Fitting should take 2 hours or so.

Sorry this is a long ramble but I'm hoping the 100s of people that seem to be searching for help with these issues find this and get the support from Citroen I did, maybe Citroen / Peugeot will eventually do the right thing and issue a proper recall for this and replace all the tanks before these cars get to an age where the tank costs as much as the car is worth.

Really interested to hear from anyone else with experience to add around this issue, anyone with better knowledge of all of this as I'm new to it all, Cactus owners or otherwise, so please add your thoughts if you have a moment.


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Thank you so much for this post, it literally saved me hundrets if not thousands!
I bought a Peugeot Partner second hand in January 2021 (reg January 2016), with 23,000 miles on the clock. The engine management light cam on in April 2022, no one new what was wrong, apparently an emission fault. Four trips to the garage at two different garages later I was non the wiser. In early June the UREA light came on (despite a full AdBlue tank), just as we were due to go on holiday. I booked the car in with the local Peugeot dealer (earliest date four weeks later) and had to hope for the best, the light going on and off, going into limp mode a couple of times during the holiday. Eventually the diagnosis was a new tank at £1500 plus diagnostics at £138. That's when I read just about every post available on the matter and came across yours. different car but similar problem, so I called Peugeot customer care. Just over a week after raising the case they have now confirmed that they will take over 100% of the part cost and 35% of labour and it sounds like this will apply even if the tank replacement isn't the end of the story, as they can't properly test the system before it's replaced. My car is now 6 1/2 years old and has just under 32,000 miles on thr clock (it had the new style cap fitted under a previous owner). I was under the impression they would have contributed even without full service history but providing proof of this as well pushed the percentages up a lot. That is with the service carried out by independent garages, in the case of the last service just signed and dated, no stamp with contact details. I can't believe how lucky I've been and hope the problem will be fixed now. Thank you again!
 

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Update on my dilemma:

After a week of not hearing from Citroen, I did give them a nudge and they rang me back - whilst I was busy at work.

After confirming a few things first (by them) they told me they had contacted the Citroen dealership where my car currently is to get some info from them.

Following a "game of 20 questions", they told me they would cover 25% of the part but nothing else. The reason mainly is the age of the car (65 reg although fairly low milage), I bought it when the car was 1 year old and not from new and that I haven't serviced the car with Citroen.

The other problem is still that the sensor of the AdBlue tank still might be a problem and potentially need to be fixed which is a different issue. The car dealership was unable to confirm the fault as they think the error code might have been erased by a previous diagnostic done by a different garage.

The 25% off covers basically a little bit more than the "extra" diagnostic performed by Citroen and the whole issue will still set me back roughly £800-900. That is before the potential AdBluee sensor issue.

I told the guy from Citroen I will take the 25% and run and refer things to Which, the motoring ombudsman, and also BBC Watchdog - I think more and more people need to do this as it then gets momentum.

We do rely on two cars in our household but I will look around for a new car
 
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