Hello everyone,
I'd like to ask your help to fix the following issue:
On late October, I updated the firmware to '42.01.72.32_NAC-r0' version. Since then, my iPod Nano 4G, which I always used as my main music device in the C4 Cactus without any issue, stop connecting / working properly with the notification 'device not recognized'.
I tried to fix the issue using other USB cables, but without success.
Then, I contacted Citröen support in order to ask them to provide me an earlier firmware version, but their support department replied that they couldn't help, saying that firmware doesn't support the device.
Today, I updated the firmware to the latest '42.03.31.32_NAC-r0' version. Something changed? Not really. Unfortunately, the problem persists.
Last but not least, even their app MY CITROEN is not working since November 15th.
I honestly don't understand the logic of updating firmware, apps, etc. if don't significantly improve the user experience.
To stay the same or getting worse, which is the case, Citroen should think twice before releasing these 'wonderful' updates which just fill the forums with people complaining.
If someone have any idea how to fix this iPod connection issue or who can provide the firmware version prior to these lastest two, I would appreciate you help.
Thanks in advanced.
Best regards,
Leandro Silva
