Check your LED front lights!

Faults and Technical chat for the Citroen C4 Cactus
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Primekart
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Check your LED front lights!

Post by Primekart » Mon Feb 19, 2018 12:52 pm

Five cars of some 250 members of the Citroen Cactus Owners Club in Israel were identified with LED headlights with cracked seats.
It should be noted that the fracture or crack is not caused by external shock, the fracture is probably caused by vibration.
The problem has been identified throughout the years of the model in Israel from 2015 to 2017.
It is worth noting that the importer replaces the LED headlights free of charge!
I will upload some pictures soon.
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Primekart
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Re: Check your LED front lights!

Post by Primekart » Mon Feb 19, 2018 1:00 pm

04AD67F8-2BA8-4F15-B929-48F3C2E9C75A.jpeg

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Primekart
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Re: Check your LED front lights!

Post by Primekart » Mon Feb 19, 2018 1:06 pm

E897583E-809E-4D18-AA12-F933272219DD.jpeg

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jacques38
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Re: Check your LED front lights!

Post by jacques38 » Mon Feb 19, 2018 2:20 pm

:shock: :shock: Ok merci pour l'info. Je vais vérifier sa sur ma voiture. ;)

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Jukebox
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Re: Check your LED front lights!

Post by Jukebox » Mon Feb 19, 2018 3:58 pm

thanks for highlighting the issue.
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Moro
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Re: Check your LED front lights!

Post by Moro » Tue Feb 20, 2018 6:44 pm

I looked at these on my car last night and they seemed fine. Took it in for first MOT (3 year) inspection and last service under warranty, and they want to replace these lights under warranty as they have condensation inside and as a result “flicker”.

Guessing the plastic parts fail in warmer climates (and they are perforated to an extent), but the weather kills them in a completely different way in the damp and cold UK.
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Re: Check your LED front lights!

Post by paully » Mon Mar 12, 2018 2:33 pm

can I just ask, has any member experienced this kind of damage on their cactus. If so, how did you get it resolved?..I have had an identical problem that I paid for and have re taken it up with Citroen via the Dealer. Allegedly Citroen are denying they have ever had such a problem,as highlighted by Primekart (for which many thanks) with a Cactus in the UK..

Somehow I don`t believe them. Any experiences within the UK would be much appreciated..Thanks
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Primekart
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Re: Check your LED front lights!

Post by Primekart » Mon Mar 12, 2018 3:24 pm

The importer in Israel told me that "Citroen do not know of any major problem concerning the LED headlights, but any owner that can prove no external damage to the front of the car , will have his LED headlights changed, for no charge at all, under the warranty if they are cracked or fractured".
We know, till now, of some 10 members that had their LEDs changed under warranty, out of some 250 club members.
If the problem occurs in the UK also, then i believe that vibration, rather than heat, plays a major part here.
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Ritak
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Re: Check your LED front lights!

Post by Ritak » Tue Nov 20, 2018 6:39 pm

I have condensation in my LED light. I took it to the Citroen dealer and was told there is nothing they can do about it. Surely that can't be right!!!

Manturian
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Re: Check your LED front lights!

Post by Manturian » Wed Nov 21, 2018 11:14 am

Request that the dealer submit a quality report in each and every case, this should in turn generate further investigation by the manufacturer .

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