Door rim corrosion

Faults and Technical chat for the Citroen C4 Cactus
Mothy
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Re: Door rim corrosion

Post by Mothy » Tue May 07, 2019 4:12 pm

Well the dealer rang me today and had arranged for my car to be dealt with by the body shop.

I am not particularly happy as I am not assured that the doors will be replaced but that the corrosion attended to. If necessary the doors will be replaced. Either way the corrosion warranty will apply to the repair.

Also they would need to charge for insurance for the loan car, so I refused that. (I have three Austin Sevens in the garage that I can use).

They also don’t have the manpower to collect the car, although they can run me back home.

So mixed feelings.

Just to add to the frustrations, a hard object hit the windscreen and took a chip out, so that’s something else to be repaired next week. Grrrrr.

Roly
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CakeEater
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Re: Door rim corrosion

Post by CakeEater » Tue May 07, 2019 4:23 pm

I think they only need to charge if you want a waiver for the insurance, which is £15 and then you would only have to pay a £50 rather than £500 excess; something like that anyway.

You can put it on your own insurance, i think.

Obviously, i'm talking Citroen approved main dealer/franchise.

Mothy
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Re: Door rim corrosion

Post by Mothy » Tue May 21, 2019 5:13 pm

Car went into the body shop yesterday. Got a call just now informing me that three doors have to be replaced.
Screen chip is now repaired, just a faint mark where the crater was.
As I have great turned down the dealership loan car, my pre war Austin Sevens are now pressed into service.
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minimike
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Re: Door rim corrosion

Post by minimike » Thu May 23, 2019 4:25 pm

Just picked mine up from the body shop. 4 new doors fitted and painted. They have done a good job. They had the car almost 10 days so it would have cost me £200 for the courtesy car had Citroen not paid. Overall I'm happy with how things have turned out. I plan to keep the car another couple of years so hopefully the doors will be ok now.

Mothy
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Re: Door rim corrosion

Post by Mothy » Thu May 23, 2019 4:48 pm

It looks as though I won't get my car back for a couple of weeks as Citroen haven’t got any stock of one of the three doors in the UK.
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Mothy
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Re: Door rim corrosion

Post by Mothy » Fri Jun 07, 2019 3:35 pm

Car is returned and looks satisfactory. Doors are replaced.
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DavidP
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Re: Door rim corrosion

Post by DavidP » Fri Sep 27, 2019 11:47 am

Rubik wrote:
Tue Mar 12, 2019 7:21 pm
Alickswud wrote:
Mon Mar 11, 2019 7:28 pm
We get our front doors changed next Tuesday (19th), hope it doesn't take too long to complete
When the weather warms up the air bumps expand, they have a tendency to push the paint off the doors. It won't show up in cold weather, only when direct sunlight heats the air bumps above 25c and the paint can then ripple..
Just got back from our local dealer after having an interesting chat with the guy who handles the warranty claims. We've got corrosion of varying levels of severity on all four doors of our nearly (i.e 4 days to go!) three year old Cactus. He told me that Citroen would happily replace all four doors, and indeed they have done a number. The issue he said that they have found, is that when the doors have been replaced they have had problems with the hardness of the paint which has caused the 'rippling' of the paint through expansion and contraction of the air-bumps in very hot weather. The dealer told me that Citroen had acknowledged there is a problem with Cactus door corrosion and that they would cover claims for up to 5 years from manufacture. That is obviously reassuring to know!! I think, I'll leave things as they are for now and get the job done just before we flog the car.

oesterby
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Re: Door rim corrosion

Post by oesterby » Fri Nov 15, 2019 4:20 pm

Just got my Cactus back from the dealer, who installed 4 new doors. It only took them 4 days.
Had a loan car for free (no insurance payment). Didn´ t even have to pay for the gas I used, lol.
They had vacuumed, cleaned and washed the Cactus. Super service!!

Ruud
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Re: Door rim corrosion

Post by Ruud » Sun Nov 24, 2019 3:50 pm

I have a new theory to the door rim corrosion issue. Seems some at the time very new Cacti had the same issue already, therefore I am thinking it is something else than corrosion. What I think, is that the sealant applied to the rim bleeds at high temperature. That may explain why not all Cacti have this issue at the same level; black plastic parts (like on mine) tend to get very hot while the light grey examples stay much cooler.
Given the shape of the door step (don't know the correct word) and the fact that it is black, it will heat the sealant strip on a sunny summer day. The bleeding will lift the paint and after some time it will crack. Only then the metal will be exposed and corrosion wil start. So having new doors will only work if the sealant strip is made from a heat resistant type.

My Cactus has been reworked when I bought is second hand two months ago. The repair shop had a hard time getting the paint right; they complained about silicone remains that prevented a good paint adhesion.

Would be interesting to see if the corrosion issue is indeed limited to the Cacti with black airbumps.

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