New doors

Faults and Technical chat for the Citroen C4 Cactus
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Softrider
Posts: 164
Joined: Tue May 17, 2016 9:07 pm
Location: Jutland, Denmark

Re: New doors

Post by Softrider » Wed Sep 20, 2017 12:48 pm

We bought our Cactus new in mid-August 2014 (it's built July 14, 2014). Now it's in front of its fourth Scandinavian winter with snow, ice and huge amounts of brine. The car has so far driven approx. 85K kilometers (53K miles). I have checked the car for rust at a professional workshop and apart from surface rust on some parts under the car it is without rust. Given what someone is telling about their cars in this thread, I think that the routine quality control at the Madrid factory in Spain may not be the best.
2017 Citroën C4 Picasso BlueHDi 120
History: 2002 Citroën C5 2.0 HDi, 2014 Citroën C4 Cactus BlueHDi 100


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BristolRich
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Location: Bristol, UK
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Re: New doors

Post by BristolRich » Wed Sep 20, 2017 1:50 pm

I'm not sure it's a build quality issue, more inherent design fault.

By folding over the panels and welding them closed you will naturally create a sealed box. Without any adaquate ventilation moisture will build up from the continuous heating and cooling through day and night and essentially cause rust to form from inside out.
Ex - 2014 Hello Yellow Citroën C4 Cactus Hatchback 1.6 BlueHDi 100 Feel Edition


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Softrider
Posts: 164
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Location: Jutland, Denmark

Re: New doors

Post by Softrider » Wed Sep 20, 2017 2:23 pm

Of course, that is also a plausible explanation. On our earlier 2003 BMW 318d Touring, there were rust bubbles at the bottom of the doors already after 3 years. The problem was that the primer between the steel sheets and the paint attracted moisture and the doors began to rust from within. We got new doors on the warranty and had the car for 10 years (total of about 340K kilometers or about 210K miles). In the 2000's, German premium car manufacturers had major problems with rust on several of their models. However, French car manufacturers did quite well when it came to rust at this time.
2017 Citroën C4 Picasso BlueHDi 120
History: 2002 Citroën C5 2.0 HDi, 2014 Citroën C4 Cactus BlueHDi 100


Poacher
Posts: 38
Joined: Sat Jul 08, 2017 9:46 am
Location: Lincolnshire

Re: New doors

Post by Poacher » Wed Sep 20, 2017 9:53 pm

OrganPipe wrote:
Wed Sep 20, 2017 11:22 am
Poacher wrote:
Mon Jul 17, 2017 9:33 pm
The protection I mentioned is purely applying a protective layer of wax over all the seals. Trouble is if the corrosion has already started under the paint it will not do any good so will just have to keep an eye on it. Some pics of my corrosion. The worst one is actually the drivers door

Passenger door
Image


Drivers door
Image
Hi Poacher, No pictures showing just a advert asking you to update to allow photos to be shown...
Yes I re submitted them on page 3 of this post OrganPipe
Wilds of Lincolnshire ........... Deep purple 1.6 HDI blue 100 Feel


Coypars
Posts: 74
Joined: Sat May 21, 2016 12:04 pm

Re: New doors

Post by Coypars » Fri Nov 03, 2017 8:17 pm

Car goes in 20th November to Citroen body shop,to get job done on rust on two doors.Told repair would take five days.


ThePreacher
Posts: 36
Joined: Fri Jul 14, 2017 12:57 pm
Location: South Yorkshire

Re: New doors

Post by ThePreacher » Sun Nov 05, 2017 11:57 pm

Hi all,
Mine has just come back, was in for 3 doors but the body shop said they spotted a small amount of corrosion on fourth so they changed them all.

Pleased with the repair and glad it got sorted, mine was a 64 plate. Arranged the warranty repair as part of sale.


mara45
Posts: 3
Joined: Sun Jun 25, 2017 10:53 am

Re: New doors

Post by mara45 » Tue Nov 07, 2017 10:58 pm

I also have a rust problem with rust on the doors. I have been to two dealers and each one said it was the first time they saw this problem and its not covered by the warranty. Please could you help me and give an address and phone number of where this was accepted under the warranty, and I can pass the info to my dealer so he can find out how to do so.


Coypars
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Joined: Sat May 21, 2016 12:04 pm

Re: New doors

Post by Coypars » Wed Nov 08, 2017 10:07 am

You know I never asked if door rust was covered under warranty I just assumed it was,as its within the three year warranty period.


Rubik
Posts: 85
Joined: Sat Jun 04, 2016 10:22 pm

Re: New doors

Post by Rubik » Wed Nov 08, 2017 7:11 pm

Hello Mara45,

My Citroen agent doesn't approve of forum sites, they are for people who have complaints or problems.
I told them that without the Cactus forum, I would never have known to look for the rusty door issue.
Meanwhile, during the 36,000 mile service they saw the door problem and Citroen replaced two rear doors under warrantee.
I believe my agent also hadn't seen it? Anyway, they got authority from Citroen to replace for free.
Broach Hill, Citroen, Cranswick, Driffield, East Yorkshire. 01377 270479.
Forgot to mention, this garage has been very good to me, always lend out cars and vacuum/wash before handing yours back.


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cactusjack
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Location: Boston

Re: New doors

Post by cactusjack » Wed Nov 08, 2017 9:24 pm

Just got mine back on Monday after getting all 4 doors replaced, even gave me a bottle of touch up paint. All done under warranty as Citroen has held their hands up to it being a problem. Your dealer is turning a blind eye to it, mine was done through Duff Morgan Kings Lynn/Norwich. I didn't buy it from them as my dealer packed up so they were more than happy to take it on.

20171107_091139.jpg

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