Touch screen cutting out

Faults and Technical chat for the Citroen C4 Cactus
Post Reply
Stefb
Posts: 4
Joined: Wed Sep 30, 2020 8:09 am

Touch screen cutting out

Post by Stefb » Wed Sep 30, 2020 8:26 am

Hi All,

Can anyone help. I have a 2016 Cactus and in the last few days the touch screen has been cutting out. Only done a few short trips since it started but It’s cut off after only a few minute of driving. I tried to add a video but It won’t let me do that so I’ve added a picture. The screen goes black, then comes up slightly faded as in the pic, then goes off and restarts. Any ideas whats going on?

FD95B792-AE41-4283-B739-22E79B30E70D.jpeg


craigising
Posts: 1
Joined: Wed Sep 30, 2020 9:52 am

Re: Touch screen cutting out

Post by craigising » Wed Sep 30, 2020 9:57 am

No way,

2016 owner here, too. Pretty much the exact same thing has just started happening to mine.

Just had a recent service, so maybe something has been bumped. I thought a firmware update might be in order but I'm reticent to attempt that in case it's a fuse or something that resets during the update.

Sorry I can't help, but I am pretty keen to get some advice.

Regards,

Stefb
Posts: 4
Joined: Wed Sep 30, 2020 8:09 am

Re: Touch screen cutting out

Post by Stefb » Wed Sep 30, 2020 11:06 am

At least it not just mine. Yeh I was thinking maybe something had come loose?? Hopefully someone will know how we fix it.

Joolee86
Posts: 1
Joined: Wed Sep 30, 2020 11:25 pm

Re: Touch screen cutting out

Post by Joolee86 » Wed Sep 30, 2020 11:29 pm

:o

I just found this forum as was searching today for this exact issue!

I have a 2016 cactus and this screen cutting out issue started this morning, it seems to only happen when my headlights are on for some reason but it is every 10 mins or so.

What on earth is going on?

routemaster1
Posts: 159
Joined: Tue Mar 26, 2019 3:43 pm

Re: Touch screen cutting out

Post by routemaster1 » Thu Oct 01, 2020 9:45 am

Anyone got an extended warranty? If so I suggest a visit to Citroen and report. If there is an issue with the screens that requires them to be replaced it will be expensive. There may be no other option as the screen controls some of the car's basic functions.
Last edited by routemaster1 on Thu Oct 01, 2020 2:42 pm, edited 2 times in total.

Stefb
Posts: 4
Joined: Wed Sep 30, 2020 8:09 am

Re: Touch screen cutting out

Post by Stefb » Thu Oct 01, 2020 11:42 am

I’m afraid I wasn’t responsible enough to get extended warranty :lol: .

routemaster1
Posts: 159
Joined: Tue Mar 26, 2019 3:43 pm

Re: Touch screen cutting out

Post by routemaster1 » Thu Oct 01, 2020 2:41 pm

Sorry, duplicated post.

Markaren76
Posts: 29
Joined: Mon Sep 30, 2019 5:19 pm

Re: Touch screen cutting out

Post by Markaren76 » Thu Oct 01, 2020 4:42 pm

I’m a little concerned here is this a ‘programmed in fault’ intended to make the screen fail.

I suggest that because in the last few days my 2016 cactus started to do the same every 10 minutes or so.

It cannot be a coincidence surely?

Next steps?

Mark

Mike66
Posts: 57
Joined: Tue Sep 10, 2019 12:45 am

Re: Touch screen cutting out

Post by Mike66 » Fri Oct 02, 2020 12:01 am

Hi folks

Mine is a 2016 model and I've not seen this problem yet.
But I did get a touch screen message this morning that said a new update for the Sat Nav maps is available to download .... I wonder if this is related.

Cheers
Mike

Imaginei
Posts: 7
Joined: Sat Nov 17, 2018 5:59 pm

Re: Touch screen cutting out

Post by Imaginei » Fri Oct 02, 2020 1:57 pm

Hi
Strange, yesterday also happened the same message "new update for the Sat Nav maps is available to download". How will it be possible if the vehicle is not connected to the internet? Will it be by the system date? (in any case I updated the maps).

Regards,
Cm

Post Reply