Touch screen cutting out

Faults and Technical chat for the Citroen C4 Cactus
jacques38
Posts: 308
Joined: Mon Jun 13, 2016 4:05 pm

Re: Touch screen cutting out

Post by jacques38 » Mon Oct 05, 2020 1:41 pm

Bizarre tout ça, y a-t-il une malédiction sur la production 2016 ? :evil:

routemaster1
Posts: 169
Joined: Tue Mar 26, 2019 3:43 pm

Re: Touch screen cutting out

Post by routemaster1 » Mon Oct 05, 2020 2:51 pm

Someone has done a few tests reported on the C4 site, as there seem to be similar problems with 2016 cars as well. Radio on FM, OK Radio on AM, OK, Bluetooth streaming OK, digital, screen starts rebooting.

mendiplead
Posts: 1
Joined: Mon Oct 05, 2020 9:07 pm

Re: Touch screen cutting out

Post by mendiplead » Mon Oct 05, 2020 9:11 pm

Hi Al, i have been having the same issue with the screen rebooting every 10 minutes , i thought maybe it was to do with apple releasing there new ios 14 but im not sure now as its happening to loads of you , I also went into my local garage and he says a software update should cure it ( im not sure if it will ) . 1.6 diesel flair 16 plate

janeway
Posts: 6
Joined: Tue May 22, 2018 1:57 pm

Re: Touch screen cutting out

Post by janeway » Wed Oct 07, 2020 2:03 pm

Well well. Isn't this a big coincidence!!

Ditto. Exactly the same. 2016 Cactus. Same fault. Exactly.

What on earth is going on?

Thanks

Imaginei
Posts: 9
Joined: Sat Nov 17, 2018 5:59 pm

Re: Touch screen cutting out

Post by Imaginei » Wed Oct 07, 2020 11:56 pm

... update the maps !

Hasta

wermhatt
Posts: 10
Joined: Mon Nov 13, 2017 10:56 am

Re: Touch screen cutting out

Post by wermhatt » Fri Oct 09, 2020 11:50 am

Wow, I have the EXACT issue! Started on Wednesday evening, screen rebooting every 2/3 minutes. Had headlights on, DAB playing, BT connected, phone connected with USB cable, and also AirCon on. Will be out and about this weekend, so I'll try different scenarios.
2016 Citroen Cactus C4 Feel Pure 1.2

Stefb
Posts: 4
Joined: Wed Sep 30, 2020 8:09 am

Re: Touch screen cutting out

Post by Stefb » Fri Oct 09, 2020 4:10 pm

Spoke to Citroen today. They said there is no know fault and as expected suggested taking it in to a dealership. Hopefully more people will get in touch with them there’s no way this is a coincidence. I had thought it was the battery as someone else had suggested but really this many batteries all going at once? Hopefully someone more responsible then me will have warranty and can take there’s in to be checked 😀

elletts
Posts: 11
Joined: Fri Oct 09, 2020 9:34 pm

Re: Touch screen cutting out

Post by elletts » Fri Oct 09, 2020 9:37 pm

I have this issue as well, what I have noticed is that it only happens to me when I am on a BBC DAB station. If I use anything but BBC it seems to be fine. Very strange

Notsew480
Posts: 1
Joined: Fri Oct 09, 2020 9:31 pm

Re: Touch screen cutting out

Post by Notsew480 » Fri Oct 09, 2020 9:53 pm

I have the same issue. Only just had the car serviced & MoT (22nd Sept) and a few days later it just kept cutting out and has continued to do so. I've got it booked in for a weeks time. If it's just an update to the software they said it will cost me £60 for the pleasure. Not covered under a service apparently.

wermhatt
Posts: 10
Joined: Mon Nov 13, 2017 10:56 am

Re: Touch screen cutting out

Post by wermhatt » Sat Oct 10, 2020 3:21 pm

Ok, so...I have been on three 30min+ Journeys today.

No cut outs at all unless I am on a DAB BBC radio station.

Tested with Bluetooth streaming, USB streaming and DAB Heart stations. No FM/AM testing yet though.
2016 Citroen Cactus C4 Feel Pure 1.2

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