Touch screen cutting out

Faults and Technical chat for the Citroen C4 Cactus
Markaren76
Posts: 29
Joined: Mon Sep 30, 2019 5:19 pm

Re: Touch screen cutting out

Post by Markaren76 » Fri Oct 02, 2020 6:45 pm

I just checked. the Citroen website suggests the software update is not available. I've dropped an enquiry to Citroen asking how to correct the issue

Mark

Nige1
Posts: 3
Joined: Mon Sep 21, 2020 2:42 pm

Re: Touch screen cutting out

Post by Nige1 » Sat Oct 03, 2020 2:17 pm

Mine has suddenly started to do this in the last week strange so many all at nearly the same time

Suze
Posts: 1
Joined: Sat Oct 03, 2020 4:37 pm

Re: Touch screen cutting out

Post by Suze » Sat Oct 03, 2020 4:39 pm

Mine too, thought it was just me. 2016 Cactus. I’ll keep an eye on this forum and will try my Citroen dealer to see what they can tell me.

Tumbelina
Posts: 1
Joined: Sun Oct 04, 2020 11:18 am

Re: Touch screen cutting out

Post by Tumbelina » Sun Oct 04, 2020 11:22 am

I also have a 2016 Cactus, and the same thing has been happening to me this week. Very strange. I’m keen to hear if anyone gets any advice on this.

Markaren76
Posts: 29
Joined: Mon Sep 30, 2019 5:19 pm

Re: Touch screen cutting out

Post by Markaren76 » Sun Oct 04, 2020 1:06 pm

It sounds very much a programmed in fault to me. Everyone failing at the same time is rather suspect

Mark

cactustim33
Posts: 2
Joined: Sun Oct 04, 2020 2:35 pm

Re: Touch screen cutting out

Post by cactustim33 » Sun Oct 04, 2020 2:41 pm

My 2016 Cactus 1.6 blueHDI Flair has just started doing the same thing. Cuts out for a brief period, then re-boots, about every 10 minutes. Surely this can't be a coincidence, that so many started playing up at the same time. Anyone contacted Citroen UK yet?

cactustim33
Posts: 2
Joined: Sun Oct 04, 2020 2:35 pm

Re: Touch screen cutting out

Post by cactustim33 » Sun Oct 04, 2020 3:01 pm

I've just sent a query to Citroen UK customer service & will post any reply when I receive one.

Alanm26
Posts: 1
Joined: Thu Jul 16, 2020 11:47 am

Re: Touch screen cutting out

Post by Alanm26 » Sun Oct 04, 2020 7:03 pm

I also have a 2016 Cactus with this same problem started this week, just a couple of weeks after a service. Any body any updates.

Grimlok
Posts: 1
Joined: Mon Oct 05, 2020 11:34 am

Re: Touch screen cutting out

Post by Grimlok » Mon Oct 05, 2020 11:40 am

Just joined to say the same and follow the thread. We have a 16 plate C4 Cactus. Had it serviced and MOT'd in August and everything was fine until last week. My wife reported the first resets.
Yesterday we drove a fair distance (about 2 hour drive) and no issues. On the return journey however it kept crashing and restarting every 10 minutes or so.

Not much difference between the two journies, same weather, using satnav, radio playing, heating on. Only difference was having a phone (iPhone) plugged into the USB port for charging - which may have been the cause, but this hadn't happened before either. Will try with and without phone next time I go on a longer drive.

FrankieN
Posts: 1
Joined: Mon Oct 05, 2020 12:15 pm

Re: Touch screen cutting out

Post by FrankieN » Mon Oct 05, 2020 12:18 pm

My 2016 cactus started doing this last week! Now every 10 minutes it crashes and reboots. Only had it 3 months any only done 10k miles.
Very suspicious everyones getting it!

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