No Bluetooth in my C4 Cactus Puretech Touch? PLEASE HELP

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OllieM29
Posts: 2
Joined: Sun Jul 26, 2020 7:41 pm

No Bluetooth in my C4 Cactus Puretech Touch? PLEASE HELP

Post by OllieM29 » Sun Jul 26, 2020 7:59 pm

Hi All,

I just purchased a 2017 C4 Cactus PureTech Touch from a used car dealership. I foolishly forgot to check the Bluetooth worked fine before leaving the dealership but didn't think much of it because the dealership clearly stated bluetooth enabled and it was a well rated dealer.

Anyhow, I'm trying to get it working now, but it seems it doesn't have Bluetooth. On the infotainment system, I don't have the phone icon button on the right hand side of the system. - This is where you would connect Bluetooth devices. When I hold down the phone button on the steering wheel, a notification comes up on my infotainment system saying Bluetooth not available in the system....

Can anyone help? Are there versions of the C4 Cactus which doesn't have Bluetooth enabled? I can't find anything online at all.. so infuriating!!!

IMG_20200726_191212.jpg


KAR
Posts: 43
Joined: Fri Mar 08, 2019 11:52 am

Re: No Bluetooth in my C4 Cactus Puretech Touch? PLEASE HELP

Post by KAR » Sun Jul 26, 2020 11:13 pm

The Cactus Brochure November 2017, lists the Feel as having "Bluetooth handsfree and media streaming" as standard:

Brochure November 2017.jpg

Cactus Flair 2019, PureTech 1.2 S&S 110 EAT6 auto. Pearl White with Black "Cross" Alloy Wheels.

PeterW
Posts: 107
Joined: Fri Apr 22, 2016 4:36 pm

Re: No Bluetooth in my C4 Cactus Puretech Touch? PLEASE HELP

Post by PeterW » Mon Jul 27, 2020 5:56 am

There is bluetooth in all models, you must first pair your phone with the car before it works ..
CITROEN C4 CACTUS PURETECH 82 S&S ETG FEEL. 2015

stoian
Posts: 16
Joined: Mon Sep 09, 2019 1:29 pm

Re: No Bluetooth in my C4 Cactus Puretech Touch? PLEASE HELP

Post by stoian » Mon Jul 27, 2020 3:01 pm

What menus do you have on the right side then? Please take a photo, there should be a menu that looks like a phone book, right side at the bottom. You have to pair your phone as well. Also, you might want to update your infotainment system software to the latest version, there is a topic/guide for that on the forum

Clobo123
Posts: 2
Joined: Mon Sep 07, 2020 5:05 pm

Re: No Bluetooth in my C4 Cactus Puretech Touch? PLEASE HELP

Post by Clobo123 » Mon Sep 07, 2020 5:10 pm

I have the exact same problem and wondered if you ever found a resolve? Please can you advise :D

arp2012
Posts: 6
Joined: Wed Sep 09, 2020 1:00 pm

Re: No Bluetooth in my C4 Cactus Puretech Touch? PLEASE HELP

Post by arp2012 » Fri Sep 11, 2020 9:01 pm

My advise:
1. Get in your Cactus and swith on its multimedia system
2. Go to your phone Bluetooth menu and start Blietooth search
3. The search should return your a new bluetooth device found
4. Tap on it to pair
5. On the screen of the Cactus multimedia system you should see a pairing request and accept it
6. Both your phone and Cactus multimedia should be now paired
7. Grant on yhour phone the Cactus multimedia system permisions to read phone`s contacts and to access the dialing function, and multimedia

After all these steps you should be able to use the bleutooth functionality of your Cactus multimedia system
C4 Cactus (Phase 2) Shine 1.5 HDI + 6 spead Aisin AT

routemaster1
Posts: 143
Joined: Tue Mar 26, 2019 3:43 pm

Re: No Bluetooth in my C4 Cactus Puretech Touch? PLEASE HELP

Post by routemaster1 » Sat Sep 12, 2020 7:40 am

arp2012 wrote:
Fri Sep 11, 2020 9:01 pm
My advise:
1. Get in your Cactus and switch on its multimedia system
2. Go to your phone Bluetooth menu and start Bluetooth search
3. The search should return your a new bluetooth device found
4. Tap on it to pair
5. On the screen of the Cactus multimedia system you should see a pairing request and accept it
6. Both your phone and Cactus multimedia should be now paired
7. Grant on your phone the Cactus multimedia system permissions to read phone`s contacts and to access the dialing function, and multimedia

After all these steps you should be able to use the Bluetooth functionality of your Cactus multimedia system
You may be asked for codes for the car and/or for the phone. The defaults are usually 0000 or 1234.

Clobo123
Posts: 2
Joined: Mon Sep 07, 2020 5:05 pm

Re: No Bluetooth in my C4 Cactus Puretech Touch? PLEASE HELP

Post by Clobo123 » Sat Sep 12, 2020 6:55 pm

I dont even have the Bluetooth option to start with :?
Any further ideas,
Thanks x

arp2012
Posts: 6
Joined: Wed Sep 09, 2020 1:00 pm

Re: No Bluetooth in my C4 Cactus Puretech Touch? PLEASE HELP

Post by arp2012 » Mon Sep 14, 2020 9:49 am

If you start a Bluetooth search on your phone in your Cactus with Cactus`s multimedia device switched on does it find devices like "Citroen", "BT_Radio"?
C4 Cactus (Phase 2) Shine 1.5 HDI + 6 spead Aisin AT

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