https://www.theguardian.com/money/2011/ ... -worthless
Though he took it to the Motoring industry's arbitration serviceHaving bought six brand new Citroëns during a lifetime behind the wheel, Kenneth Luty thought the company would go the extra mile when his seventh model – for which he paid more than £16,000 – suffered a major problem during the warranty period. He was wrong.
The 82-year-old, who lives in Threshfield, north Yorkshire, may have been one of the company's best ever private customers – not only has he bought Citroëns, he has always paid to have them serviced by a main dealer. But that has not stopped him having to spend the past year in a battle to get the company to pay for a replacement, after the engine of his 37,000-mile C4 hatchback seized up a month before the three-year warranty expired.
To make matters worse, a few weeks earlier he had handed over almost £800 to replace the diesel car's semi-automatic clutch, after being told by Citroën it wasn't covered by the warranty.
Luty's case is just one example of how some car manufacturers fail to pay up when a customer claims on a warranty – refusing even their best customers the benefit of the doubt. It also shows why car owners need to make sure any work they have done on their car complies with the warranty.
https://www.theguardian.com/money/2012/ ... ation-case