Customer Service Chaos

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paully
Posts: 235
Joined: Mon Oct 05, 2015 2:09 pm

Customer Service Chaos

Post by paully » Sat Jun 03, 2017 11:35 am

I decided to update the`My Citroen `site yesterday, to change details of car and dealer etc. In fact I have tried this for the last week and yesterday was also unsuccessful. The system eventually telling me it was unavailable with a fault code. So I tried to buy the Speed Camera updates at £6.99..Same result . So I rang Citroen CS..eventually after being cut off twice, I started to make progress. After checking they said yes the system is down and no they didnt know that it was kaput :roll: but would try to get it fixed. Hmm don`t hold your breath. The best bit was, ring the dealer and they will do it for you :lol: ..seriously...Anyway I did and they explained why they are reluctant to do such updates. The Citroen mainframe is notorious for cutting out half way through a programme, which means a restart, the car then takes up a service bay for twice as long and throws schedules out etc. Which is why the dealers like you to do all the updates.

Fair do`s to them, they have arranged for me to see one of the tekkies that does this sort of work early next week, to see what they can do for me :D ..possibly a result, but a lot of goodwill involved.

They did also put me through to the part of the AA that deals with the approved used 1 year breakdown cover (the salesman told me it was Green Flag :cry: ) only to find they have no record of the cover. They said oh Citroen often take 3 weeks to pass the information to us..`ok well what happens if you need assistance in the meantime??` was met by a `Dont Know `reply. Which is probably where Green Flag wins out.

Not just having a pop at Citroen, in the recent past I had to deal with Skoda Customer Services who were frankly no better. One tried telling me it was a 3 week sea journey between Emdon and Grimsby :roll: :lol:

Don`t expect much ,although they are very pleasant , but appear poorly trained
110 Flair in Pearlescent White, Leather interior with Black Bumps


davew
Posts: 526
Joined: Thu Apr 14, 2016 11:21 am

Re: Customer Service Chaos

Post by davew » Sat Jun 03, 2017 12:25 pm

I see that you were a contributor to the thread below but others might find the content illuminating

viewtopic.php?f=8&t=2642&sid=c683c408cd ... e97#p17972


paully
Posts: 235
Joined: Mon Oct 05, 2015 2:09 pm

Re: Customer Service Chaos

Post by paully » Sat Jun 03, 2017 1:13 pm

Not the same dealer this time, as I said in the first line, changing car AND dealer..I have left them well behind and gone elsewhere for the reasons outlined.
110 Flair in Pearlescent White, Leather interior with Black Bumps


DavidP
Posts: 42
Joined: Sat Oct 01, 2016 8:08 pm

Re: Customer Service Chaos

Post by DavidP » Sat Jun 03, 2017 5:49 pm

With regard to getting Speed Camera updates, I thought you had to go via http://citroen.navigation.com rather than myCitroen.


Keith
Posts: 625
Joined: Tue Jul 15, 2014 5:09 pm
Location: Kent

Re: Customer Service Chaos

Post by Keith » Sat Jun 03, 2017 5:56 pm

DavidP wrote:
Sat Jun 03, 2017 5:49 pm
With regard to getting Speed Camera updates, I thought you had to go via http://citroen.navigation.com rather than myCitroen.

That's where I downloaded mine from a couple of weeks ago. I've never had any success in making myCitroen to run smoothly.
Shark Grey - Black Air Bumps - Flair 82ETG - Panoramic Sunroof - City Park pack.Image


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srperry
Posts: 153
Joined: Sun Apr 17, 2016 2:00 pm
Location: Wiltshire, UK

Re: Customer Service Chaos

Post by srperry » Sat Jun 03, 2017 5:57 pm

DavidP wrote:
Sat Jun 03, 2017 5:49 pm
With regard to getting Speed Camera updates, I thought you had to go via http://citroen.navigation.com rather than myCitroen.
That's correct.
PureTech 110 S&S Flair, Polar White/Black Bumps, Black Leather/Cloth with Stone Grey ambience + CityPark and BlackVue DR650GW-2CH Front & Rear cameras


paully
Posts: 235
Joined: Mon Oct 05, 2015 2:09 pm

Re: Customer Service Chaos

Post by paully » Sat Jun 03, 2017 6:26 pm

srperry wrote:
Sat Jun 03, 2017 5:57 pm
DavidP wrote:
Sat Jun 03, 2017 5:49 pm
With regard to getting Speed Camera updates, I thought you had to go via http://citroen.navigation.com rather than myCitroen.
That's correct.
Thats exactly where I finished up as well..It was at that point that it wouldn`t take debit/credit card detail and all went from there
110 Flair in Pearlescent White, Leather interior with Black Bumps


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Muddles
Posts: 584
Joined: Tue Jul 26, 2016 9:41 am
Location: Cornwall

Re: Customer Service Chaos

Post by Muddles » Wed Jun 21, 2017 1:52 pm

MyCitroen told me my registration wasn't a Citroen car lol lol lol
2015 1.2 Puretech 82 Feel - Obsidian Black with Black Bubblewrap - 16" Square Alloys


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