Door closing issue

Faults and Technical chat for the Citroen C4 Cactus
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jiffyrag
Posts: 9
Joined: Tue Jul 18, 2017 1:21 pm

Door closing issue

Post by jiffyrag » Wed May 23, 2018 8:43 pm

Greetings revered members of the forum,

Today, my Wife and I both separately noticed that when closing the drivers door of our cactus (1.2 feel 65 plate) - it seemed to feel like it hadn't shut properly. However, no door warning appears on the info screen.

To check, I compared it with the passenger door - and sure enough the drivers door is sort of 'not fully closed' - sitting proud by a few mm all the way down, in comparison to the rear offside door behind it.

This is definitely new as of today - its so noticeable when you are used to how the door usually feels when shut. My first suspicion is that someone had hit the car / tried to break in - however I can see no evidence of either scenario.

Does anyone know what else could be causing this? I have checked the rubber seals all around to see if anything is causing the door to not shut properly - it almost feels like the catch has malfunctioned and is not holding the door as close as it should.

The odd feeling when shutting is basically, the catch hitting and engaging, but then the door 'bouncing' back causing an extra wobble, and then not sitting in tight.

It is most peculiar.

Additionally, I still have 6 months of warranty left, so am wondering if this might be covered?


The2ems
Posts: 640
Joined: Mon May 11, 2015 8:26 pm

Re: Door closing issue

Post by The2ems » Thu May 24, 2018 8:13 am

There is only one way to find out about the warranty.
PureTec 82 manual, Flair, Shark Grey, Black air bumps


LMC247
Posts: 26
Joined: Fri Jun 19, 2015 9:43 am

Re: Door closing issue

Post by LMC247 » Thu May 24, 2018 9:15 am

Could be one of the hinge screws. Had to tighten one of the rear doors on my 15 plate as it wasn't closing like it should do.


ThePreacher
Posts: 39
Joined: Fri Jul 14, 2017 12:57 pm
Location: South Yorkshire

Re: Door closing issue

Post by ThePreacher » Thu May 24, 2018 4:16 pm

I had a similar issue, the locking mechanism in the door had moved slightly. I loosened the screws and shifted it slightly, everything OK now.

Mine had the door/paint recall so I reckon they'd just not tightened them up totally :-/


jiffyrag
Posts: 9
Joined: Tue Jul 18, 2017 1:21 pm

Re: Door closing issue

Post by jiffyrag » Sun Jun 10, 2018 6:37 pm

Car went into Yeomans Citroen Plymouth for free investigation under warranty.
Nothing helpful came of this - the mechanic said they couldn't fix it, it wasn't covered under warranty and that it would have to go to the body shop to be fixed. What a load of Boll**ks - when pressed about if he was saying the car had been hit / dented / etc - he said there was no sign of that but maybe the 'door had been taken by the wind'. He also said he had tried to adjust it slightly and it was a 'bit better'.

When I checked today - both T35 torx which hold the latch were very loose, not even finger tight and the latch was flapping about. So I pushed the latch back 'into' the door as much as possible and tightened it up, then loosened the t40 torx holding the D on the door pillar and moved that as far to the right as was possible before tightening (about 3mm). Now the door shuts perfectly again.

As some replies stated, it seemed to need adjustment. I would have tried that first, but with a warranty it feels a bit like 'why get a dog and bark yourself?'. But as it turned out Yeomans Citroen Plymouth were useless, probably having a busy day and couldn't be arsed to look at it properly.


Manturian
Posts: 20
Joined: Sat Nov 14, 2015 11:55 am
Location: rugby

Re: Door closing issue

Post by Manturian » Wed Jun 13, 2018 10:34 am

Complain to the service manger and state that you fixed it yourself.
We will never improve the dealer standards if we do not bring to there attention there short comings.
All to easy for dealer to say needs bodyshop attention when a closer look would reveal the problem and does not take a bodyshop to adjust the door.


davew
Posts: 639
Joined: Thu Apr 14, 2016 11:21 am

Re: Door closing issue

Post by davew » Wed Jun 13, 2018 12:27 pm

jiffyrag wrote:
Sun Jun 10, 2018 6:37 pm
Car went into Yeomans Citroen Plymouth for free investigation under warranty.
Nothing helpful came of this - the mechanic said they couldn't fix it, it wasn't covered under warranty and that it would have to go to the body shop to be fixed. What a load of Boll**ks - when pressed about if he was saying the car had been hit / dented / etc - he said there was no sign of that but maybe the 'door had been taken by the wind'. He also said he had tried to adjust it slightly and it was a 'bit better'.

When I checked today - both T35 torx which hold the latch were very loose, not even finger tight and the latch was flapping about. So I pushed the latch back 'into' the door as much as possible and tightened it up, then loosened the t40 torx holding the D on the door pillar and moved that as far to the right as was possible before tightening (about 3mm). Now the door shuts perfectly again.

As some replies stated, it seemed to need adjustment. I would have tried that first, but with a warranty it feels a bit like 'why get a dog and bark yourself?'. But as it turned out Yeomans Citroen Plymouth were useless, probably having a busy day and couldn't be arsed to look at it properly.

Your explanation of the tightening up procedure is very clear and informative.
The dealer performance on this issue seems very poor indeed - maybe a bit of Facebook publicity would be appropriate...


Rubik
Posts: 116
Joined: Sat Jun 04, 2016 10:22 pm

Re: Door closing issue

Post by Rubik » Thu Jun 14, 2018 3:57 pm

Sorry to say and it doesn't give me any delight in saying this but the Cactus on the subject of door closing is a load of shite.

My rear door moved in and out even when locked as if it wasn't secure. It turned out to be a missing torx screw altogether.

Faults only became apparent after Citroen replaced both rear doors through corrosion on warranty. The dealership has lost the customer care and just wants to rush through repairs. Also the hinged rear window glass is loose on the catch because it wasn't checked properly before being despatched. The car is now having its doors resprayed a second time because of rippling round the air-bumps.

The only pro's I can see to the Cactus is the nil excise duty and the fuel economy. The 'air-bumps' are too low and still don't protect against other doors in car parks.

I am currently using a hire car (Renault Captur) fantastic 'Bose' music system, brilliant satnav, multimedia screen, loads more interior space, quiet, auto locking.. the list is endless. I haven't tried the new Cactus yet.


davew
Posts: 639
Joined: Thu Apr 14, 2016 11:21 am

Re: Door closing issue

Post by davew » Thu Jun 14, 2018 5:04 pm

Rubik wrote:
Thu Jun 14, 2018 3:57 pm
Sorry to say and it doesn't give me any delight in saying this but the Cactus on the subject of door closing is a load of shite.

My rear door moved in and out even when locked as if it wasn't secure. It turned out to be a missing torx screw altogether.

Faults only became apparent after Citroen replaced both rear doors through corrosion on warranty. The dealership has lost the customer care and just wants to rush through repairs. Also the hinged rear window glass is loose on the catch because it wasn't checked properly before being despatched. The car is now having its doors resprayed a second time because of rippling round the air-bumps.

The only pro's I can see to the Cactus is the nil excise duty and the fuel economy. The 'air-bumps' are too low and still don't protect against other doors in car parks.

I am currently using a hire car (Renault Captur) fantastic 'Bose' music system, brilliant satnav, multimedia screen, loads more interior space, quiet, auto locking.. the list is endless. I haven't tried the new Cactus yet.
I can understand your reaction to these issues, but it seems to me that in reality its mostly not the Cactus at fault, its the poor quality control during manufacturing and by the dealers and repairers.
Quite possible to get the same slap dash approach by a garage dealing with Renaults or any other make...


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