[CactiBhoy]

G.Y.S.O.T. Thank you Richard Rawlmop. :twisted: :twisted: :twisted: :twisted:

 

[pjzzz]

I will report back if this actually happens!!
Mark

Did it actually happen?

 

[Markaren76]

Sadly not too much to offer. I contacted the garage. They knew nothing of the manual advised by Peugeot or the Ombudsman so the quest goes on.

Mark

 

[rogermunns]

manualslib.com has 100s of 1000s of manuals for everything under the Sun. All free, all pdf downloads. No catch.

 

[Markaren76]

Hi Roger

You are absolutely correct. In every aspect except one. That they do not have the workshop manual for the 2016 C4 Cactus because it has never been written. Per motor industry ombudsman and Peugeot, responding for Citroen

Sadly this issue is not going to go away and neither does it look like anyone is going to do anything in the near future. Despite the requirements of European law since 2014 has made it compulsory for all motor manufacturers to provide full workshop manuals for the use of anyone who might use their vehicles in the future.
Mark

 

[rogermunns]

Mine was missing when I got the car. Have ordered one from e**y dot co dot uk and the seller claims it covers from 01/10/2019 to date. He lists (I think) 5 different year bands, mine being the latest. They are copied and bound ringback A5 size. His feedback is very high and the buyers all rate the manuals as very good.

 

[KAR]

Mine was missing when I got the car. Have ordered one from e**y dot co dot uk and the seller claims it covers from 01/10/2019 to date. He lists (I think) 5 different year bands, mine being the latest. They are copied and bound ringback A5 size. His feedback is very high and the buyers all rate the manuals as very good.

Are you talking about an Owner's Handbook, as opposed to a Workshop Manual?

 

[CactiBhoy]

If he is. KAR. Then I want a workshop manual too😜 I got the usual idiots guide when I purchased my Cactus. And that tells you nothing you need to know about anything really needed. Without putting the car on a ramp or pit, or a very high pavement🤔🤔

 

[Markaren76]

Yes its the WORKSHOP MANUAL that is needed but sadly not available from Citroen and if they don't do it no-one will. Dashed annoying

 

[CactiBhoy]

Sadly not too much to offer. I contacted the garage. They knew nothing of the manual advised by Peugeot or the Ombudsman so the quest goes on.

Mark

So I take it the checks still in the post then? Pity as normally no news is good news. Seems like the reverse. :evil:

 

[Markaren76]

I have the impression Citroen/Pugeot have no interest in meeting their obligations for this side of the channel . Why do I say this?

1. They do not recall vehicles. They only deal with issues if you report them.
2. They will not provide the legally required workshop manual freely to the owners of the vehicle
3. They excessively overcharge for freely available updates on software and continually blame other parties when evidence indicates their system is at fault.

I'll not be buying another

 

[srperry]

I don't agree with you - my 2016 Cactus was recalled for a safety issue; I don't believe there have been any on my current car. Under both EU and UK law manufacturers have a legal duty to recall unsafe vehicles and to repair them free of charge. The resulting legal actions from not doing so would wipe out any company failing to conform to the law.

I know it's Citroen that is being discussed here, but how many other manufacturers dole out workshop manuals, either free or chargeable, to all and sundry? I think most manufacturers try to force owners to get their vehicles serviced at a manufacturer-approved place, and not distributing manuals is part of that process. I think that's wrong, but I don't actually believe that it's only PSA-built vehicles that manuals aren't available for.

So far, I haven't been charged anything for software upodates; I'm not sure if you are talking about the computers in the car, or the navigation system. BMW, Mercedes and others all charge for mapping updates. I updated my car system yesterday for free, via the Citroen Update program on my PC. Please give more information about the kind of updates you are referring to...

I'm on my second, and I'll certainly consider another when they introduce an affordable electric or hydrogen-powerd SUV with a range of 300 miles or more.

 

[CactiBhoy]

When is the last time anyone ever bought a manual for their car??
Most manufacturers are supposed to give you a half decent handbook and Citroën don't. If you blow a fuse or relay, the handbook tells you nothing, how to source it or most importantly where they are in your car, which they don't. That's why most owners require a workshop (Haynes type) manual. So you can repair and service it. But also to do simple repairs either at the side of the road. Or the side of your house. Not wanting an explosive inside view of the Ecu or how to modify it easy. But where. Every part is and how to remove replace it. Not that money is tight. But after any warranty runs its course. Your left to either trading it in for a massive loss, paying for its repair or scrapping it.

 

[arp2012]

I have the impression Citroen/Pugeot have no interest in meeting their obligations for this side of the channel . Why do I say this?

I'll not be buying another

Because on your side of the Channel Citroen/Peugeot has Vauxhall - a 100% property of the PSA selling badge-engineered Peugeots/Citroens :lol: