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Touch screen cutting out

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#103 ·
Markaren76 said:
The update software is on the citroen website. You may not find the exact car so I suggest clicking on a Citroen C4 Picasso . The software is the same and worked perfectly for me
Hope this helps
Click to expand...
Can you provide a link to the firmware download? All I can find are the map and speed camera updates.
Thanks.
Steve.
 
#105 ·
Don't worry about looking for other software. there isn't any. this contains the lot. Or at least all you need to fix the issue.

Once downloaded. transfer it to a (min 16gb) USB stick. Go sit in the car and get comfy. Start the car up and plug in the USB and follow the instructions. DO NOT turn the car off, or drive while it is downloading. This is important. It could take up to 30 mins to transfer. It will reboot when ready.

DO NOT leave your car alone with the engine running. Or you could just lose your car! unless its in a secure area.

There is no quick way

Good luck

Mark
 
#106 ·
Markaren76 said:
Don't worry about looking for other software. there isn't any. this contains the lot. Or at least all you need to fix the issue.

Once downloaded. transfer it to a (min 16gb) USB stick. Go sit in the car and get comfy. Start the car up and plug in the USB and follow the instructions. DO NOT turn the car off, or drive while it is downloading. This is important. It could take up to 30 mins to transfer. It will reboot when ready.

DO NOT leave your car alone with the engine running. Or you could just lose your car! unless its in a secure area.

There is no quick way

Good luck

Mark
Click to expand...
Thanks for the link and instructions. I was hoping it would be more official from the Citroen website. Any other link is technically a pirate version of the firmware, which a lot of people won't be happy using. Is it actually available at all from the Citroen website, or are the only copies from people who have kindly uploaded them?

Cheers

Steve
 
#107 ·
Just a quick update to say switching to FM has, for the last few weeks, completely halted the switching off and on again torture, mine was also doing it every 4 mins. However, I miss 6Music!! I was so excited to have a car with DAB radio but now it seems defunct...

This morning the screen did a switch off and re-boot despite being on FM (as far as I can tell) - so this is a worrying new development!
 
#109 ·
Ive been contacting Citroen. Peugeot (parent Company) AND even the Motor Industry Ombudsman regarding the lack of freely available workshop manual as required by the EU following their own legislative changes of 2016.
Citroen in my opinion is totally uninterested in any customer (although it could potentially be just the UK!!). Peugeot offers only cursory responses and the appointed Champion the Motor Industry Ombudsman has no interest in any consumer interest activity.

My point being do not wait for anything from Citroen as far as customer service. You might also want to look at https://www.gov.uk/vehicle-recalls-and-faults
to see if you have any outstanding product and even critical safety recalls on your vehicle. they don't tell you unless you ask.

Mark
 
#110 ·
I have updated to the latest version from https://mega.nz/folder/ntEhlLTR#2TjMy1eo-Yf9q13MbVrnYA and all went OK. UK 2016 car. My original version was the first version on this web site. DAB Radio did not seem cut out after short test after upgrade, but have not taken the car for a drive yet. I disabled the start/stop before upgrading. You get prompted to answer one question and then the quite long upgrade. The car was running the whole time. There are quite a few reboots along the way which you must do nothing to. Just sit and wait. You know the upgrade has finished because the system reboots and the normal familiar display has reappeared. It then starts reading the usb stick again and pops up a dialog as if it's starting the upgrade over again. I hit the X on the dialog to close it and removed the usb stick. You can also hit the gears symbol on the right for several seconds and it tells you the new version.
 
#111 ·
I've only had our C4 a short while and it does the same.. Try not to use DAB whilst driving... As soon as I swapped back to FM the cut outs stopped.
No idea what's going on but my guess is signal strength is lacking and the unit doesn't know how to cope so reboots.

Piggy53
 
#112 ·
My 2016 is doing this......andI have just a few days ago tuned into the BBC on DAB. So it seems that this is indeed the issue. I will give up and go back to FM. I am gonna trade in soon I think? It has been a great car and I have done 94k in less than three years. But it just feels like things are starting to go wrong lately!
 
#113 ·
Our 16 Plate Catus is doing the same thing, screen cuts out constantly, Have tried the FM/DAD thing as suggested, but doesn't always work, still cuts out about to do the maps update. But i dont hold any hope that it will fix anything else. I've been through the forum on this subject, but cant see any real fix other than new screen, i have no intention of paying Citroen £900 to do that.

Is there anywhere that records how many of us have this issue?
 
#115 ·
Piggy53 said:
I've only had our C4 a short while and it does the same.. Try not to use DAB whilst driving... As soon as I swapped back to FM the cut outs stopped.
No idea what's going on but my guess is signal strength is lacking and the unit doesn't know how to cope so reboots.

Piggy53
Click to expand...
It only happens with BBC DAB, tune in to any other and it is fine.
 
#116 ·
Dsd67 said:
Our 16 Plate Catus is doing the same thing, screen cuts out constantly, Have tried the FM/DAD thing as suggested, but doesn't always work, still cuts out about to do the maps update. But i dont hold any hope that it will fix anything else. I've been through the forum on this subject, but cant see any real fix other than new screen, i have no intention of paying Citroen £900 to do that.

Is there anywhere that records how many of us have this issue?
Click to expand...
Make sure DAB is not tuned to BBC station and it should be okay.
 
#118 ·
A week ago I decided to bite the bullet and update the SMEG software myself. After working out how to unzip the files and put them on my clean USB stick I sat in the car with the engine running for about 35 mins and the operation went well. When it is finished it doesn't tell you, it just reads the USB again and asks if you want to update it from the new program to the same program..! Just say no to this and all should be well. Since updating I have left it on BBC DAB with no cut-outs. Before that it was every few minutes. I have been in touch with the BBC and with Citroen. BBC said it wasn't them and Citroen Customer Services phoned me and spent about 20 minutes, not accepting any responsibility, just saying I should take it to a Main Dealer for an inspection of the fault and possible update (at £100). It seems that it is a glitch in the software and the update seems to work. I feel this should be a free recall by Citroen.
 
#119 ·
Hi I have had this problem and contacted Citroen and the BBC. BBC said very interested in problem but could not advise any solution as nothing had changed on DAB broadcasts. Citroen seemed unconcerned. So I found contact details for my local Citroen dealer service manager. He advised a possible firmware update as identified to sort out problem. They collected the car made update, updated maps and washed and vacuumed the car before returning to me. Been a week and although not going any ware with lock down I have tried it on short runs and just sitting on the drive . All seems to be ok. Will advise if any change
 
#120 ·
Could it be the battery?
My Citroen C4 Cactus BlueHDI 100 2016 without Stop and Start has been running on its Varta OEM battery with no problems. However, recently, it has rebooted the touch screen tablet every few minutes and the only real consensus online indicates this is a battery related problem. The OEM is five years old so not a bad life. When I checked on line how to change the battery - as a 73 year old, something I have done many, many times - I was amazed that no forum or manual could explain this, usually, simple procedure. The new battery arrived and so I started the dismantlement procedure as explained for a similar model. However, once the terminals were removed + first ( usually it is - ) and then the ECU - engine control unit - that clips to the right HS of the plastic battery box. Now I expected to see a triangular metal clamp underneath that unit but there was nothing. After a nights sleep I went back again and noticed that the battery could be moved a few millimetres in all directions. No clamp. I came to the conclusion that it just clipped into the box and that by applying a little pressure to the left hand side of the box the battery could be rocked out. A crowbar was the tool of choice and with bated breath I gently levered the box on the LHS away from the battery's bottom rim. At the same time I pulled the top of the battery to the right. And out it came. And for this a garage wants £20 to £60 fitting charge. I have come across many different clamps in my life but never this click and clamp type. I'm sure it is secure but it is not often you need to take a crowbar or tyre lever to fit a battery.

Aligned new battery and pushed down hard and it clipped into place. Everything worked...just reset time and date.

I will get back about if the touch screen tablet rebooting is now cured.
 
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Keith
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